Maxis wireless broadband service

I've already applied for Maxis broadband two weeks before CNY. Till now I'm still waiting for the technical person to call me to activate my broadband. The agent told me that he has called Maxis center to check on my application status. The agent told me that due to the overwhelming response from the public on the broadband, that's why their wireless modem is out of stock. Due to this reason, there is a delay on the broadband.
Maxis should keep enough stock of the modem and not wait for the stock finish then only order. Maxis should give the public more confident in providing their services. I am just wondering why can't maxis technical person call me to inform me the application status? Luckily the agent is kind enough to check and follow up on my status of the application.
March 8th, 07 - Called Maxis center at nite to ask about the status of my application. Was told that the vendor was supposed to install the modem for me in Feb 21st. But there is no one called me regarding this. Maxis spokesperson gave me a contact number for me to call the vendor.
March 9th, 07 - Called Maxis vendor regarding my wireless broadband services, and was told that Maxis was the one gave late instruction for them to install my modem. The reason was that Maxis forgot to email them (vendor) my application. There are other customers have the same problem too. The vendor said she will try to get the technician to install for me by today.
Till now, I am still not too sure who's fault is it?
At 6pm - Maxis technical person came onsite to install my maxis broadband services. He has helped to go through the first setting - set to auto connect, but the website can't get connected - keep on loading the page. Then he asked me to try first my setting, and he needs to rush to other place to deliver the modem and install for them. Then I said ok since he is rushing and I have checked that I need to remove my fixed ip address in my network settings, and try to connect but it still can't load the page and the page said that its because of the sims card that is not inserted. I have checked and then inserted the sims card into the modem. This time, its working fine. Then I managed to set up the settings. But now the question is: how come the maxis technical person has no idea of the setting and resolve the customer's problem? And the customer has to pay the activation fees for nothing.
I have tested also tested the connection in 26 flr in my office and the signal is still OK. But the Maxis said above 4th flr customer might not be able to use their service. But don't really know why they (Maxis) wrote that statement. Meaning, all the apartment/condo users might not be able to use their services? Also I notice and tested that the maxis wireless connection in my area in Cheras is not so good signal. The page loading is quite slow and I am not really satisfy with it yet until I fully tested it for few weeks. I will make a complaint to Maxis if the problem is still persist.
March 13th, 07 (11.45pm) - make a complaint to Maxis helpdesk. Told them that the signal and coverage here is really unsatisfactory. The helpdesk will log a complaint for me and then compile it with the rest of the complaints made by other customers. After all complaints are compiled, they will be passed to the top management to review. I will reject the service if the service is still not improve. Why can't maxis carried out some tests on customers' area before the service is installed on customers' housing area? Or suggest that all the housing area should install the wireless stuff for the customers' convenience.
March 29th, 07 (9.30am) - After went throught for few weeks of testing, I was not satisfy with the service and signal when using the wireless modem. So, I have terminated the service and at the same time returned the modem to them. The installation/activation fees will be adjusted.